Lowongan Kerja 2012 PT Garuda Indonesia sebagai Customer Relation Analyst

Lowongan Kerja 2012 PT Garuda Indonesia sebagai Customer Relation Analyst. PT Garuda Indonesia (Persero) â€" Awarded as “The World’s Most Improved Airline” and certified as 4-Star Airline, Garuda Indonesia has been the leading airline inIndonesia and expanding throughout the world. To support the company’s expansion plan, we invite young and dynamic individuals to join our team as:

CUSTOMER RELATION ANALYST

RESPONSIBILITIES:

• Collect and monitor Heavy Complaint and Complaint of potential lawsuits (Heavy Complaint) delivered through a variety of Customer Voice Access (E-mail, Suggestion Form, Customer Care On Line, Postbox, SMS, Print Media, Website, Mail, Visit)
• Analyze and identify the causes of Heavy Complaint and Complaint of potential lawsuits filed by the Customer
• Clarify and explore the facts and root causes of Heavy Complaint and Complaint in the lawsuit, which was delivered by the customer
• Establish and implement Service Recovery efforts (including the consideration of compensation) to the customer delivered Heavy Complaint
• Provide information and communicate the results of the investigation / clarification and to monitor efforts by legal settlement
• Develop and implement Customer Care Program through a combination of Special Events (Customer Education, Group Disscussion Forum, Customer Gathering)
• Recommend a “Corrective Action” for the unit based on the evaluation service provider Customer Feedback
• Communicate, coordinate and ensure implementation of the “corrective action” that has been established
• Create and develop a program Customer Relation
• For Handling Accident / Family Assistance (Handling special case, an external coordinating with related departments, the Visiting Victim / Pax)

REQUIREMENTS:

• Male/Female
• Age max. 27 years
• Having an attractive appearance and personality as well as energetic
• Education min. S1 preferably majoring in communications, public relations, English Literature, State Administration, and IT (Information Engineering) from reputable university
• Preferably have experience min. 1 year in the field of Customer Service
• Have strategic planning skills and organizational skills, interpersonal skills, communication skills, initiative, self-motivated and a good
• Have good English language skills (active oral and written)
• Love a challenge and able to work under pressure and exceed target
• Mastering the use of computers and information systems applications (min. Ms Office and internet)

Register yourself online at e-Recruitment Garuda Indonesia: http://career.garuda-indonesia.com

Online Application will be close on : 22 April 2012